emacronai games

Help & Support

Find answers or get in touch with us.

Frequently Asked Questions

How do hints work?

Tap the lightbulb icon during a puzzle. Each hint costs 10 coins, or you can watch a short ad to get one free.

How do I restore my progress?

Tap the Settings (gear) icon on the home screen, then tap "Sync" next to Cloud Save to connect to Google Play Games (Android) or Game Center (iOS). Your progress will restore automatically.

What is the Daily Puzzle?

Every day at 9 AM, a new artwork is selected globally. Everyone plays the same puzzle today. Come back tomorrow for the next discovery!

Can I replay puzzles I've already completed?

Yes! Go to the Map screen or Gallery and tap any completed puzzle to play it again.

How are stars calculated?

  • ⭐ Complete the puzzle
  • ⭐⭐ Complete with no wrong piece placements
  • ⭐⭐⭐ Complete with no wrong placements AND no hints used

Data Deletion Request

You can instantly delete all your game data, progress, and coins directly from within the app.

  1. Open the Sukoon app.
  2. Tap the ⚙️ Settings icon in the top right corner.
  3. Tap "Delete All My Data".
  4. Confirm the deletion.

Note: This action is permanent and cannot be reversed. For more information, please see our Privacy Policy.

Contact Us

Is the app crashing or something isn't working right? We're here to help.

Email us at: support@emacronai.com

Please include your device model (e.g., iPhone 13, Samsung Galaxy S22) and a brief description of the issue. We typically respond within 24-48 hours.